Refund policy

60-Day Money-Back Guarantee

All Hydrostep orders are covered by a 60-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may return it within 60 days of the delivery date for a full refund.

How to Start a Return

Email hello@tryhydrostep.com with your order number and your request. Our team will respond within 1 business day with return instructions.

Refunds

Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.

Damaged or Defective Items

If your item arrives damaged or defective, contact us with a photo of the issue and we will send a replacement at no cost. No return required.

Contact

hello@tryhydrostep.com